Description
The NVIDIA Enterprise Business Critical Support Services (Renewal) ensures your mission-critical deployments maintain maximum uptime and reliability. This premium support plan is tailored for enterprises where even brief downtime can cause significant business impact. With 24/7 access to NVIDIA’s expert engineers and a one-hour response time for Severity Level 1 cases, your systems stay protected and operational around the clock.
Enjoy peace of mind with proactive issue resolution, priority case handling, and a dependable 4-hour replacement service. The 42-month service duration provides long-term assurance, predictable costs, and complete lifecycle protection for your NVIDIA enterprise environment.
| Specification | Details |
|---|---|
| Service Type | Enterprise Business Critical Support (Renewal) |
| Support Coverage | 24x7 support with one-hour response time for Severity Level 1 cases |
| Service Features | Priority case handling, expert technical assistance |
| Service Method | Phone support and replacement service |
| Response Time | 4 Hour - Replacement service response |
| Service Duration | 42 Months |
| Service Location | On-site or remote assistance depending on deployment |
| Designed For | NVIDIA Enterprise deployments |
| Purpose | Maintain uptime, protect investments, ensure operational continuity |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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