Description
The NVIDIA Enterprise Business Critical Support Service offers comprehensive protection for mission-critical deployments. As NVIDIA’s premium support tier, it provides 24/7 access to expert engineers and a one-hour response time for Severity Level 1 issues. Designed to minimize downtime and maximize operational efficiency, this renewal ensures consistent, high-level support for your NVIDIA infrastructure.
With on-site support availability, next business day response times, and prioritized assistance, you can rely on NVIDIA’s enterprise-level expertise to maintain seamless performance and business continuity throughout the 49-month coverage period.
Key Benefits:
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24/7 access to NVIDIA support engineers for mission-critical environments
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One-hour response time for Severity Level 1 cases
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On-site service ensures fast issue resolution and minimal downtime
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Next Business Day response for dependable turnaround
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49-month coverage for long-term operational confidence
| Specification | Details |
|---|---|
| SKU | 793-CU9NNZ+P2CMR49 |
| Service Type | Enterprise Business Critical Support (Renewal) |
| Service Duration | 49 Months |
| Support Level | Business Critical |
| Support Availability | 24x7 Access |
| Severity 1 Response Time | 1 Hour |
| Service Features | Phone & On-site Support |
| Response Type | Next Business Day |
| Coverage Scope | Designated NVIDIA Offerings |
| Ideal For | Mission-critical environments requiring maximum uptime |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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