Description
The NVIDIA Enterprise Business Critical Support Service provides premium-level coverage designed for mission-critical operations where even brief downtime can impact business continuity. This renewal plan ensures ongoing protection for NVIDIA enterprise systems, delivering 24x7 access to expert support engineers and a one-hour response time for Severity Level 1 cases.
With proactive service management, phone and on-site support, and an advanced replacement response within four hours, your infrastructure remains continuously optimized. The 49-month service duration provides dependable, long-term coverage to safeguard your NVIDIA investment and ensure uninterrupted performance.
| Specification | Description |
|---|---|
| Service Type | Renewal – Business Critical Support with RMA |
| Service Level | Enterprise Business Critical |
| Coverage Duration | 49 Months |
| Availability | 24x7 Support Access |
| Response Time (Severity Level 1) | 1 Hour |
| Replacement Service | Advance Replacement within 4 Hours |
| Support Method | Phone and On-Site Support |
| Service Scope | Mission-Critical Deployments |
| Primary Benefits | Minimizes downtime, ensures continuous performance |
| Applicable Products | Designated NVIDIA Enterprise Offerings |
| Service Purpose | Maintain peak operational efficiency and system reliability |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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