Description
The NVIDIA Enterprise Business Critical Support Services (Renewal) is a premium service package tailored for mission-critical enterprise environments where system uptime and reliability are paramount. This renewal ensures continued access to NVIDIA’s top-tier support engineers and advanced replacement services to minimize downtime and maintain operational efficiency.
With 24x7 support availability and a one-hour response time for Severity Level 1 issues, organizations can rely on NVIDIA to safeguard business continuity. The service includes on-site assistance and a 4-hour replacement response time, delivering rapid recovery and dependable results throughout its 50-month coverage period.
Key Benefits:
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Maintains operational stability with extended premium support coverage
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Provides direct phone access to NVIDIA’s enterprise support experts
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Enables faster problem resolution with on-site and replacement service
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Ensures predictable cost management with long-term renewal coverage
| Specification | Details |
|---|---|
| SKU | 793-CU944Z+P2CMR50 |
| Service Type | Renewal – Business Critical Support |
| Service Duration | 50 Months |
| Service Level | Enterprise Business Critical |
| Support Availability | 24x7 |
| Response Time (Severity 1) | 1 Hour |
| Replacement Response Time | 4 Hours |
| Service Location | On-Site |
| Support Channel | Phone Support |
| Primary Coverage | Mission-Critical NVIDIA Offerings |
| Purpose | Minimizes downtime, maintains business continuity |
| Eligibility | Renewal for existing Business Critical Support customers |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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