Description
The NVIDIA Enterprise Business Critical Support Service is designed for mission-critical deployments where every minute of uptime matters. As NVIDIA’s premium support tier, this renewal plan ensures your enterprise infrastructure remains fully optimized, with rapid response and continuous availability. Benefit from 24x7 access to NVIDIA support engineers and a one-hour response time for Severity Level 1 cases. On-site assistance and phone support keep your business operations running smoothly, minimizing downtime and maximizing reliability.
This 54-month renewal offers peace of mind, sustained performance, and a predictable total cost of ownership—ensuring your NVIDIA-powered solutions continue to deliver uninterrupted efficiency for years to come.
| Specification | Details |
|---|---|
| SKU | 793-CU9N4Z+P2CMR54 |
| Service Type | Renewal |
| Service Name | NVIDIA Enterprise Business Critical Support Services |
| Service Level | Business Critical (Premium Tier) |
| Availability | 24x7 Access to NVIDIA Support Engineers |
| Response Time (Severity 1) | 1 Hour |
| Service Location | On-site Support |
| Service Method | Phone Support |
| Response Time (General) | 4 Hours |
| Service Duration | 54 Months |
| Coverage Scope | Applicable to designated NVIDIA offerings |
| Primary Benefit | Maximized uptime and operational reliability for mission-critical deployments |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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