Description
The NVIDIA Enterprise Business Critical Support Service (Renewal) – 57 Month plan delivers premium, continuous protection for mission-critical environments where downtime is not an option. Designed to ensure operational continuity, this service provides 24/7 access to NVIDIA experts, a one-hour response time for Severity Level 1 issues, and on-site assistance to minimize disruptions.
With a 4-hour response window, on-site support, and expert phone assistance, this renewal service keeps your NVIDIA enterprise systems running efficiently, maximizing uptime and reliability. Ideal for businesses that rely on NVIDIA infrastructure for production, AI, or data center operations.
| Specification | Details |
|---|---|
| Service Type | Enterprise Business Critical Support (Renewal) |
| Duration | 57 Months |
| Service Level | Business Critical |
| Support Availability | 24x7 Support |
| Severity Level 1 Response Time | 1 Hour |
| General Response Time | 4 Hours |
| Service Location | On-site |
| Support Access | Phone and On-site Assistance |
| Designed For | Mission-Critical NVIDIA Enterprise Deployments |
| Purpose | Minimizes downtime and maximizes productivity |
| Renewal Type | Existing Coverage Extension |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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