Description
The NVIDIA Enterprise Business Critical Support Service is the premier level of NVIDIA’s enterprise support — purpose-built for mission-critical environments where even brief downtime can cause major business disruptions. This renewal plan ensures continuous protection for your NVIDIA deployment with round-the-clock access to expert assistance and rapid case response.
With 24x7 support availability and a guaranteed one-hour response for Severity Level 1 incidents, this service minimizes operational risk and maximizes uptime. It includes advanced replacement and on-site support, ensuring prompt issue resolution and reliable system performance. The 57-month renewal term extends your coverage, offering predictable maintenance costs and ongoing peace of mind for long-term operational excellence.
| Specification | Details |
|---|---|
| Service Type | Enterprise Business Critical Support (Renewal) |
| Brand | NVIDIA |
| Service Duration | 57 Months |
| Support Availability | 24x7 Technical Assistance |
| Response Time (Severity 1) | 1 Hour |
| Service Location | On-site |
| Replacement Service | 4-Hour Advanced Replacement |
| Coverage | Must be applied to all deployed NVIDIA offerings for full support |
| Support Features | Phone support, hardware replacement, proactive system assurance |
| Intended Use | Mission-critical enterprise deployments |
| Key Benefits | Ensures maximum uptime, operational dependability, and predictable total cost of ownership |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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