Description
The NVIDIA Enterprise Business Critical Support Services (Renewal) – 59 Month Service provides premium coverage designed for mission-critical environments where even brief downtime can cause significant business disruption. This service level ensures 24x7 access to NVIDIA’s expert engineers with a one-hour response time for Severity Level 1 incidents, helping enterprises maintain peak operational continuity.
Through a combination of phone and on-site support, NVIDIA delivers rapid assistance and problem resolution, ensuring your deployment remains reliable, efficient, and always optimized for business success. With a 59-month renewal term, this extended coverage keeps your infrastructure protected and your teams supported with dependable service and priority response.
| Specification | Details |
|---|---|
| SKU | 793-CU9N4Z+P2CMR59 |
| Service Type | Business Critical Support Services (Renewal) |
| Service Duration | 59 Months |
| Support Availability | 24x7 Access to NVIDIA Technical Experts |
| Response Time (Severity 1) | 1 Hour |
| Service Response Time | 4 Hours |
| Support Method | Phone and On-Site Support |
| Primary Coverage | Mission-Critical NVIDIA Enterprise Deployments |
| Benefits | Rapid issue resolution, minimal downtime, enhanced reliability |
| Eligibility | Renewal coverage for designated NVIDIA offerings |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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