Description
The NVIDIA Enterprise Business Critical Support Service (Renewal) is designed for organizations running mission-critical NVIDIA deployments where even minimal downtime can have major business impacts. This premium service level provides 24x7 access to NVIDIA support engineers and ensures one-hour response time for Severity Level 1 issues.
With a 59-month service duration, customers gain consistent reliability, faster resolution, and access to proactive technical expertise. The Business Critical Support package includes phone support and 4-hour replacement service, ensuring smooth, uninterrupted operations. To maintain complete coverage, Business Critical Support must be purchased for all NVIDIA offerings deployed within the solution.
Key Benefits:
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Provides reliable, long-term support to minimize disruptions.
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Includes phone support for rapid problem resolution.
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Offers 4-hour replacement service for critical hardware issues.
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Covers a full 59-month duration for maximum efficiency and predictable ownership costs.
| Specification | Details |
|---|---|
| Brand | NVIDIA |
| Service Type | Enterprise Business Critical Support (Renewal) |
| SKU | 793-CU940Z+P2CMR59 |
| Service Level | Business Critical Support |
| Support Availability | 24x7 |
| Response Time | 1 Hour (Severity Level 1) |
| Service Features | Phone Support, 4-Hour Replacement Service |
| Service Duration | 59 Months |
| Coverage | Applicable to designated NVIDIA enterprise offerings |
| Intended Use | Mission-critical enterprise environments |
| Benefits | Minimized downtime, expert support, and rapid issue resolution |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some productsāsuch as custom orders, special-order items, audio gear, software, and LED video wallsāare non-returnable. Non-defective returns may be subject to a 20ā30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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