Description
The NVIDIA Enterprise Business Critical Support Service is the highest-tier support plan designed for mission-critical environments where even minimal downtime can impact operations. This 7-month renewal ensures continuous protection for your NVIDIA enterprise deployments, delivering 24×7 access to NVIDIA experts, 1-hour response time for Severity Level 1 cases, and dependable resolution to maintain business continuity.
With proactive service coverage and immediate technical assistance, the Business Critical Support level guarantees rapid, expert-driven solutions to complex issues—minimizing disruptions and maximizing uptime for your NVIDIA infrastructure.
Key Benefits:
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24×7 access to NVIDIA enterprise technical support
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1-hour response time for Severity Level 1 incidents
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Phone-based assistance for fast and reliable problem resolution
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Maintains seamless coverage for ongoing deployments
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7-month renewal ensures uninterrupted critical support
| Specification | Details |
|---|---|
| SKU | 793-CU9N0Z+P2CMR07 |
| Service Type | Enterprise Business Critical Support (Renewal) |
| Service Duration | 7 Months |
| Service Level | Business Critical |
| Support Availability | 24×7 |
| Response Time (Severity Level 1) | 1 Hour |
| Service Coverage | Designated NVIDIA Enterprise Solutions |
| Support Channel | Phone and Online |
| Purpose | Mission-critical deployments with minimal downtime |
| Key Benefit | Reliable, high-priority support for business continuity |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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