Description
The NVIDIA Enterprise Business Critical Support Service (Renewal) delivers premium enterprise-grade support for mission-critical environments where downtime can result in major business impact. Designed for organizations that demand maximum reliability, this 9-month service provides 24×7 access to NVIDIA technical experts with a one-hour response time for Severity Level 1 issues.
With both phone and on-site support, NVIDIA ensures your deployments remain operational and optimized. The Business Critical Support service helps you maintain high uptime, fast incident resolution, and complete confidence in your NVIDIA enterprise solutions.
| Specification | Description |
|---|---|
| Service Type | Enterprise Business Critical Support (Renewal) |
| Support Level | Premium 24×7 enterprise support |
| Response Time (Severity 1) | 1 hour |
| Service Duration | 9 Months |
| Availability | 24 hours a day, 7 days a week |
| Support Channel | Phone and On-Site Support |
| Service Location | On-Site |
| Response Commitment | Next Business Day service response |
| Intended For | Mission-critical NVIDIA deployments |
| Key Benefits | Maximized uptime, rapid issue resolution, reliable performance continuity |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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