Description
The NVIDIA Enterprise Business Critical Support Service offers the highest level of enterprise-grade support for mission-critical environments. Designed for organizations that require uninterrupted performance and fast issue resolution, this service provides 24x7 access to NVIDIA’s expert technical team with a one-hour response time for Severity Level 1 cases. With on-site support, next business day response, and direct phone assistance, you can ensure optimal system reliability and minimize downtime. This 11-month support plan delivers continuous protection and operational efficiency for your NVIDIA enterprise solutions.
| Specification | Details |
|---|---|
| Brand | NVIDIA |
| Service Type | Enterprise Business Critical Support |
| Service Level | Premium – 24x7 access with 1-hour response for Severity Level 1 |
| Support Coverage | 11 Months |
| Support Method | Phone and On-Site |
| Availability | 24 hours a day, 7 days a week |
| Response Time | Next Business Day for non-critical cases |
| On-Site Service | Included |
| Target Use Case | Mission-critical enterprise deployments |
| Benefit | Ensures operational continuity, reliability, and rapid issue resolution |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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