Description
The NVIDIA Enterprise Business Critical Support service is the premier support level designed for mission-critical deployments where even minimal downtime can cause major business disruptions. This service provides 24×7 technical assistance with a one-hour response time for Severity Level 1 cases, ensuring swift issue resolution and optimal system performance. With replacement service and a 4-hour response time, organizations can maintain continuous operations and reduce downtime risk. Ideal for enterprises that depend on NVIDIA solutions for data centers, AI infrastructure, and high-performance computing environments, this support package offers maximum reliability, operational efficiency, and peace of mind.
Key Features:
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24×7 enterprise-grade support with expert engineers
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One-hour response time for critical issues (Severity Level 1)
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Replacement service included for dependable recovery
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4-hour replacement response time for rapid problem resolution
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54-month service duration for long-term operational continuity
| Specification | Details |
|---|---|
| SKU | 793-CU940Z+P2CMR54 |
| Service Type | Enterprise Business Critical Support with RMA |
| Service Level | Premium – 24×7 Support |
| Response Time (Severity 1) | 1 Hour |
| Replacement Response Time | 4 Hours |
| Coverage Duration | 54 Months |
| Availability | For Designated NVIDIA Enterprise Offerings |
| Support Access | 24×7 Phone and Online |
| Service Features | Hardware Replacement, Expert Guidance, Proactive Support |
| Deployment Type | On-site and Remote Assistance |
| Intended For | Mission-Critical Deployments |
| Renewal Option | Available |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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