Description
The NVIDIA Enterprise Business Critical Support with RMA is a premium support plan tailored for mission-critical environments that demand continuous uptime and rapid recovery. Designed to minimize downtime and safeguard your investment, this service provides 24x7 access to NVIDIA experts with a guaranteed one-hour response time for Severity Level 1 issues.
It includes advance replacement services for hardware, ensuring quick turnaround and dependable performance when it matters most. Ideal for enterprises operating on NVIDIA solutions, this 30-month service term offers reliability, proactive support, and full operational assurance.
Key Benefits:
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Ensures maximum uptime and dependable system performance
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Includes advance replacement to resolve hardware issues quickly
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4-hour replacement service response for mission-critical continuity
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24x7 expert technical support with rapid escalation process
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30-month coverage for predictable and reliable service continuity
| Specification | Details |
|---|---|
| Service Type | Enterprise Business Critical Support with RMA |
| Coverage Duration | 30 Months |
| Availability | 24x7 Technical Support |
| Response Time | 1-Hour Response for Severity Level 1 Cases |
| Replacement Response | 4 Hours ā Advance Replacement Service |
| Service Scope | Mission-Critical Enterprise Deployments |
| Support Access | Phone, Online, and On-Site (as applicable) |
| Service Feature | Replacement Included for Hardware Failures |
| Ideal For | Enterprises requiring maximum uptime and reliability |
| SKU | 793-CU940Z+P2CMR30 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some productsāsuch as custom orders, special-order items, audio gear, software, and LED video wallsāare non-returnable. Non-defective returns may be subject to a 20ā30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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