Description
The NVIDIA Enterprise Business Critical Support with RMA - 28 Month Service delivers premium protection and rapid response for mission-critical environments. Designed to maintain maximum system uptime, this service provides 24x7 support with a one-hour response time for Severity Level 1 cases. It includes an efficient 4-hour replacement service to minimize downtime and sustain operational continuity. Ideal for organizations where even brief disruptions can cause significant impact, this support package ensures your NVIDIA infrastructure remains reliable, efficient, and fully supported.
| Specification | Details |
|---|---|
| Service Type | Enterprise Business Critical Support with RMA |
| Service Level | Premium mission-critical support |
| Coverage Hours | 24x7 support availability |
| Response Time | 1 hour for Severity Level 1 issues |
| Replacement Response | 4-hour replacement service |
| Service Duration | 28 Months |
| Support Availability | For designated NVIDIA enterprise offerings |
| Primary Benefit | Maximized uptime and reliability for critical deployments |
| Includes | Replacement service for rapid issue resolution |
| Ideal For | Businesses requiring uninterrupted GPU and AI infrastructure operations |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some productsāsuch as custom orders, special-order items, audio gear, software, and LED video wallsāare non-returnable. Non-defective returns may be subject to a 20ā30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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