Description
The NVIDIA Enterprise Business Critical Support service is the ultimate premium support level designed for mission-critical environments. It provides rapid, around-the-clock technical assistance to minimize downtime and maintain operational stability. With 24x7 access to NVIDIA experts and a one-hour response time for Severity Level 1 cases, this service ensures your enterprise systems remain dependable and resilient.
This plan also includes a 4-hour replacement service for faster issue resolution and predictable total cost of ownership. Ideal for organizations running essential workloads, this support package delivers assurance, performance continuity, and peace of mind throughout its 21-month coverage period.
Key Benefits:
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24x7 access to NVIDIA enterprise support experts
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One-hour response time for Severity Level 1 issues
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4-hour replacement service response time
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Streamlined RMA process for swift component exchange
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Reliable support to maintain mission-critical uptime
| Specification | Description |
|---|---|
| SKU | 793-CU940Z+P2CMR21 |
| Service Type | Enterprise Business Critical Support with RMA |
| Support Level | Premium – Mission-Critical |
| Availability | 24x7 Support Access |
| Response Time (Severity 1) | 1 Hour |
| Replacement Service | 4 Hour Response |
| Coverage Duration | 21 Months |
| Support Channel | Phone, Online, and On-Site |
| Target Environment | Mission-Critical Deployments |
| RMA (Return Material Authorization) | Included |
| Service Coverage | All designated NVIDIA enterprise offerings |
| Downtime Minimization | Yes – Proactive and Priority Handling |
| Predictable TCO | Yes – Consistent Support Costs |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
