Description
The NVIDIA Enterprise Business Critical Support service provides the highest level of enterprise support designed for mission-critical environments where downtime has significant operational impact. This premium support tier ensures 24x7 availability, rapid response, and direct access to NVIDIA experts for timely issue resolution.
With RMA (Return Material Authorization) coverage and a 4-hour replacement response time, this service minimizes disruption and maximizes uptime. The 20-month service duration ensures continued reliability, system stability, and predictable maintenance costs throughout your enterprise deployment.
| Specification | Description |
|---|---|
| Service Type | Enterprise Business Critical Support with RMA |
| Duration | 20 Months |
| Coverage Hours | 24x7 Availability |
| Response Time | 1 Hour for Severity Level 1 Cases |
| Replacement Response Time | 4 Hours (Advance Replacement) |
| Support Access | Phone and Online Support |
| On-Site Support | Available for Designated Offerings |
| Service Level | Premium, Mission-Critical Tier |
| Purpose | Minimizes downtime and ensures maximum operational continuity |
| Compatibility | Applicable to designated NVIDIA enterprise offerings |
| Requirement | Must be purchased for all NVIDIA offerings deployed within the covered solution |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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