Description
The NVIDIA Enterprise Business Critical Support with RMA service provides the highest level of enterprise-grade support designed for mission-critical environments where even brief downtime can cause major business disruptions. This premium service level ensures 24/7 access to NVIDIA technical experts and a 1-hour response time for Severity Level 1 incidents.
With a 4-hour replacement response and dedicated support engineers, this service ensures fast issue resolution and minimal system downtime. For complete coverage, Enterprise Business Critical Support must be purchased for all NVIDIA offerings deployed as part of your solution — ensuring consistent reliability and operational continuity across your enterprise infrastructure.
| Specification | Details |
|---|---|
| Brand | NVIDIA |
| Service Type | Enterprise Business Critical Support with RMA |
| SKU | 793-CU940Z+P2CMR16 |
| Support Availability | 24x7 |
| Response Time (Severity 1 Cases) | 1 Hour |
| Replacement Service | Included |
| Replacement Response Time | 4 Hours |
| Coverage Requirement | Must cover all NVIDIA offerings in deployed solution |
| Primary Benefit | Minimizes downtime for mission-critical environments |
| Service Scope | Technical assistance, replacement, and escalation management |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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