Description
The NVIDIA Enterprise Business Critical Support service is the premier support level designed for organizations running mission-critical workloads where uptime is essential. This service ensures round-the-clock access to NVIDIA support engineers with a rapid one-hour response time for Severity Level 1 cases. It provides replacement service with a 4-hour response window, enabling you to maintain maximum system reliability and minimize downtime.
Ideal for enterprises that rely on NVIDIA technologies for AI, data analytics, and visualization, this support plan ensures business continuity and expert-level assistance when it matters most.
| Specification | Details |
|---|---|
| Service Type | Enterprise Business Critical Support with RMA |
| Support Coverage | 24x7 access to NVIDIA Enterprise Support |
| Response Time (Severity 1) | 1 Hour |
| Replacement Service | Included |
| Replacement Response Time | 4 Hours |
| Service Delivery Method | On-site and Remote Support |
| Support Availability | Global (Subject to Regional Coverage) |
| Target Users | Mission-Critical and Enterprise Deployments |
| Purpose | Minimize downtime, ensure system reliability |
| SKU | 793-CU940Z+P2CMR15 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some productsāsuch as custom orders, special-order items, audio gear, software, and LED video wallsāare non-returnable. Non-defective returns may be subject to a 20ā30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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