Description
The NVIDIA Enterprise Business Critical Support with RMA service is designed for mission-critical environments that demand uninterrupted performance and immediate response. As NVIDIA’s premium service level, it ensures 24x7 access to expert technical assistance and a rapid one-hour response time for Severity Level 1 cases. This service provides organizations with dependable coverage, minimizing downtime and maximizing productivity. With replacement service included, you gain peace of mind knowing your NVIDIA infrastructure will continue operating at optimal efficiency.
| Specification | Details |
|---|---|
| Service Type | Enterprise Business Critical Support with RMA |
| Service Level | Premium Mission-Critical Support |
| Support Availability | 24x7 Access to NVIDIA Technical Experts |
| Response Time | 1 Hour for Severity Level 1 Issues |
| Replacement Service | Included |
| Replacement Response Time | 4 Hours |
| Service Coverage | For Designated NVIDIA Enterprise Offerings |
| Purpose | Designed for mission-critical deployments with high uptime requirements |
| Benefits | Predictable total cost of ownership, reliable system maintenance, rapid issue resolution |
| Compatibility Requirement | Must be purchased for all NVIDIA offerings in the deployed solution |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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