Description
The NVIDIA Enterprise Business Critical Support with RMA service provides premium, mission-critical assistance for environments where downtime can significantly impact operations. Designed for organizations requiring maximum reliability, this service ensures rapid problem resolution and dependable replacement coverage. With 24Ć7 expert access and a one-hour response time for Severity Level 1 cases, your NVIDIA deployment remains supported and resilient.
This plan includes 4-hour replacement service for accelerated issue resolution, keeping systems performing optimally with a predictable total cost of ownership. Gain peace of mind knowing NVIDIA experts are available around the clock to safeguard your business-critical workloads and maintain peak infrastructure performance.
| Specification | Details |
|---|---|
| Service Type | Enterprise Business Critical Support with RMA |
| Service Level | Premium, Mission-Critical |
| Support Availability | 24x7 Support Coverage |
| Severity Level 1 Response Time | 1 Hour |
| Replacement Response Time | 4 Hours |
| Included Services | Replacement Service, Technical Assistance |
| Purpose | Ensures uptime and reliability for mission-critical deployments |
| Coverage Requirement | Must be purchased for all NVIDIA offerings in the deployment |
| Benefits | Protects investment, enhances reliability, provides rapid issue resolution |
| SKU | 793-CU940Z+P2CMR51 |
| Brand | NVIDIA |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some productsāsuch as custom orders, special-order items, audio gear, software, and LED video wallsāare non-returnable. Non-defective returns may be subject to a 20ā30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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