Description
The NVIDIA Enterprise Business Critical Support with RMA service delivers NVIDIA’s highest level of enterprise support, built for organizations where even minimal downtime can lead to substantial business impact. This premium service level ensures continuous operational integrity with 24x7 access to NVIDIA experts and a one-hour response time for Severity Level 1 issues.
Designed for mission-critical deployments, this plan includes a 4-hour replacement service to maximize uptime and reliability. With comprehensive support coverage across designated NVIDIA enterprise solutions, it provides peace of mind, predictable costs, and dependable issue resolution for high-performance computing environments.
| Specification | Details |
|---|---|
| Service Type | Business Critical Support with RMA |
| Service Level | Enterprise – Premium |
| Coverage Hours | 24x7 Support Availability |
| Response Time (Severity Level 1) | 1 Hour |
| Replacement Service Response Time | 4 Hours |
| Primary Benefit | Rapid resolution and minimal downtime |
| Support Method | Phone and Online Support |
| Intended For | Mission-critical enterprise deployments |
| Service Features | Predictable cost of ownership, expert escalation, dependable replacement service |
| SKU | 793-CU940Z+P2CMR05 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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