Description
The NVIDIA Enterprise Business Critical Support with RMA – 24 Month Service provides the highest level of enterprise-grade support for mission-critical deployments. Designed to minimize downtime and maximize operational continuity, this premium service delivers 24x7 expert support with a 1-hour response time for Severity Level 1 issues.
With the included Replacement (RMA) service and 4-hour replacement response, organizations can maintain consistent performance and reliability across NVIDIA’s accelerated computing, visualization, and networking platforms. This plan ensures your enterprise remains productive, responsive, and supported by NVIDIA’s elite technical team for two full years.
| Specification | Details |
|---|---|
| SKU | 793-CU940Z+P2CMR24 |
| Service Type | Enterprise Business Critical Support with RMA |
| Service Level | Premium Mission-Critical Support |
| Support Availability | 24x7 (24 hours a day, 7 days a week) |
| Response Time (Severity Level 1) | 1 Hour |
| Replacement Service | Included |
| Replacement Response Time | 4 Hours |
| Duration | 24 Months |
| Intended For | Mission-Critical NVIDIA Enterprise Deployments |
| Benefits | Rapid issue resolution, minimal downtime, enhanced reliability |
| Coverage Requirement | Must be purchased for all NVIDIA offerings within the deployment solution |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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