Description
The NVIDIA Enterprise Business Critical Support with RMA – 13 Month Service delivers NVIDIA’s highest tier of support for mission-critical deployments. Designed for organizations where even minimal downtime can cause significant impact, this premium service ensures continuous system performance and maximum uptime. It provides 24x7 expert technical support and a rapid one-hour response for Severity Level 1 cases, ensuring that your NVIDIA infrastructure remains reliable and fully optimized. The included 4-hour replacement service guarantees prompt part delivery and restoration, maintaining operational stability across all enterprise environments.
| Specification | Details |
|---|---|
| Service Type | Business Critical Support with RMA |
| Service Duration | 13 Months |
| Support Availability | 24x7 Technical Assistance |
| Response Time (Severity 1) | 1 Hour |
| Replacement Response Time | 4 Hours |
| Coverage Scope | All designated NVIDIA Enterprise offerings |
| Service Benefits | Minimizes downtime, maximizes operational reliability |
| Support Features | Expert guidance, predictive maintenance, and rapid issue resolution |
| Ideal For | Mission-critical NVIDIA deployments requiring premium service coverage |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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