Description
The NVIDIA Enterprise Business Critical Support with RMA service delivers premium-level coverage for mission-critical environments where system downtime is not an option. This service ensures rapid response and replacement capabilities designed to maintain operational continuity and safeguard business productivity.
With 24x7 technical support and a one-hour response time for Severity Level 1 incidents, customers can rely on NVIDIA’s expert engineers for prompt resolution. The inclusion of a 4-hour replacement service provides additional assurance of minimal disruption. For complete protection, Enterprise Business Critical Support must be purchased for all NVIDIA offerings within the deployed solution.
Key Benefits:
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Provides uninterrupted enterprise operations with guaranteed response times
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Includes replacement service for dependable performance and peace of mind
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Optimized for mission-critical deployments with high uptime requirements
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Backed by NVIDIA’s expert support engineers for proactive problem resolution
| Specification | Details |
|---|---|
| Service Type | Business Critical Support with RMA |
| Service Level | Premium Enterprise Support |
| Service Duration | 49 Months |
| Support Availability | 24x7 |
| Response Time (Severity 1) | 1 Hour |
| Replacement Service Response Time | 4 Hours |
| Service Location | On-site / Remote |
| Support Coverage | Designated NVIDIA Enterprise Offerings |
| Features | Advanced replacement, technical support, issue resolution |
| Ideal For | Mission-critical enterprise deployments |
| SKU | 793-CU940Z+P2CMR49 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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