Description
The NVIDIA Enterprise Business Critical Support with RMA - 45 Month Service delivers premium 24x7 support designed for mission-critical environments where downtime is not an option. With a one-hour response time for Severity Level 1 issues and 4-hour replacement service, NVIDIA ensures that your systems remain operational and your business continuity is protected. This service level provides the fastest, most dependable technical assistance for NVIDIA enterprise deployments.
Gain complete confidence knowing that your NVIDIA infrastructure is backed by experts who prioritize uptime, performance, and reliability. For comprehensive coverage, Business Critical Support must be purchased for all NVIDIA offerings within the solution.
| Specification | Details |
|---|---|
| Service Type | Business Critical Support with RMA |
| Service Duration | 45 Months |
| Support Availability | 24x7 |
| Response Time (Severity Level 1) | 1 Hour |
| Replacement Service Response | 4 Hours |
| Service Features | Replacement service, phone and online support |
| Service Location | On-site |
| Coverage Scope | Must be purchased for all NVIDIA offerings in the solution |
| Primary Benefit | Ensures continuous operation with rapid response and replacement |
| Intended For | Mission-critical enterprise environments |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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