Description
The NVIDIA Enterprise Business Critical Support with RMA - 3 Year Service delivers the highest level of technical assistance for organizations running mission-critical workloads. Designed to minimize downtime and ensure rapid recovery, this service provides 24/7 expert support and a one-hour response time for Severity Level 1 issues. Customers benefit from NVIDIA’s proactive support approach and rapid replacement services, ensuring operational continuity and confidence in every deployment.
With a 4-hour replacement response and dedicated support engineers, this premium service ensures your NVIDIA enterprise infrastructure stays reliable, secure, and optimized for maximum uptime.
| Specification | Details |
|---|---|
| SKU | 793-CU940Z+P2CMR36 |
| Service Type | Enterprise Business Critical Support |
| Service Level | 24x7 Premium Support with RMA |
| Response Time (Severity 1) | 1 Hour |
| Replacement Response Time | 4 Hours |
| Support Coverage | 24x7, including weekends and holidays |
| Service Duration | 3 Years |
| Service Features | Expert phone and online support, proactive issue resolution, on-site replacement service |
| Intended For | Mission-critical NVIDIA enterprise deployments |
| Service Location | On-site with RMA replacement |
| Benefits | Increased system reliability, minimized downtime, peace of mind with rapid response |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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