Description
Comprehensive, Reliable, and Long-Term Enterprise Support
The NVIDIA Enterprise Business Standard Support – 5 Year Service provides your organization with extended, end-to-end system support for NVIDIA InfiniBand and Ethernet switches and adapters. This premium service ensures your systems are backed by NVIDIA’s world-class networking expertise, empowering your IT infrastructure to perform at its best.
Gain access to enterprise-grade services, including system software support, cluster management, workload orchestration, and robust job scheduling—all covered under an industry-leading Service Level Agreement (SLA). This ensures predictable uptime, seamless maintenance, and timely resolution of technical issues.
With Next Business Day (NBD) service response and on-site expert assistance, your operations continue running efficiently, minimizing downtime and maximizing productivity over a long-term support horizon.
Key Benefits:
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Protects your investment with reliable 5-year service coverage.
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Ensures consistent system performance through proactive maintenance.
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On-site expert support for rapid resolution of technical issues.
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Next Business Day response for fast, dependable service.
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Optimizes productivity and operational uptime.
| Specification | Description |
|---|---|
| SKU | 793-SU6NNZ+P2CMI60 |
| Service Name | NVIDIA Enterprise Business Standard Support |
| Service Type | Enterprise Support & Maintenance |
| Supported Products | NVIDIA InfiniBand & Ethernet Switches and Adapters |
| Response Time | Next Business Day (NBD) |
| Support Access | 24x7 access to NVIDIA Networking Expertise |
| Service Coverage | System software, cluster management, job scheduling, workload orchestration |
| Service Level Agreement (SLA) | Standard Enterprise Support SLA |
| On-Site Assistance | Included – On-site support by NVIDIA experts |
| Duration | 5 Years |
| Availability | Global – Enterprise customers |
| Objective | Enhance reliability, reduce downtime, and maintain optimal system performance |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
