Description
The NVIDIA Enterprise Business Standard Support plan delivers a complete system support solution for your NVIDIA Networking infrastructure. Designed for enterprise-level InfiniBand and Ethernet environments, this plan provides direct access to NVIDIA experts who ensure your systems perform at peak efficiency. It includes advanced system software assistance, world-class cluster management, and robust job scheduling tools — all backed by an enterprise-grade Service Level Agreement (SLA).
With on-site support, rapid response, and proactive guidance, this plan enhances uptime, optimizes performance, and maximizes the value of your NVIDIA investments. Ideal for organizations seeking reliable, high-performance networking support with proven methodologies and quick issue resolution.
| Specification | Details |
|---|---|
| SKU | 781-S23NNZ+P2CMI60 |
| Service Type | Enterprise Business Standard Support |
| Coverage Duration | 60 Months |
| Support Scope | NVIDIA InfiniBand and Ethernet Switches & Adapters |
| Included Services | System Software Support, Cluster Management, Job Scheduling, Workload Orchestration |
| Service Level Agreement (SLA) | Enterprise-grade with defined response times |
| Support Availability | On-site support available |
| Response Time | Next Business Day |
| Support Benefits | Maximized uptime, performance optimization, fast issue resolution |
| Expertise | NVIDIA-certified networking specialists |
| Ideal For | Enterprise data centers, HPC clusters, and AI networking environments |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
