Description
The Palo Alto Networks PA-5450 4-Hour Premium Support (5-Year Term) provides U.S. Government accounts with rapid, expert assistance and onsite hardware replacement within four hours of issue diagnosis. This renewal service ensures continued uptime, compliance, and access to mission-critical support for high-availability firewall environments. Designed for federal and defense agencies, it extends your PA-5450’s lifecycle with prioritized response, proactive case management, and direct access to Palo Alto Networks’ government-authorized support engineers.
| Category | Details |
|---|---|
| SKU | PAN-SVC-4HRUSG-5450-5YR-R |
| Service Type | 4-Hour Premium Support |
| Supported Model | Palo Alto Networks PA-5450 |
| Eligibility | U.S. Government Accounts Only |
| Coverage Term | 5 Years (60 Months) |
| Support Scope | Hardware Replacement, Software Assistance, Technical Case Management |
| Response Time | 4 Hours (Onsite Replacement or Support Dispatch) |
| Availability | 24×7 Technical Support, 365 Days a Year |
| Renewal Type | Prepaid, Renewal Contract |
| Service Level | Premium Tier Support |
| Delivery Method | Electronic Service Activation (No Physical Shipment) |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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