Description
Ensure reliable battery backup and peace of mind with the Vertiv Power Assurance Package (PAPITA-BATT) for Liebert ITA UPS battery cabinets. This five-year service plan provides complete protection beyond standard warranties, offering comprehensive startup, battery installation, and 24/7 on-site emergency support by Vertiv factory-trained technicians.
Included services cover 100% of parts, labor, and travel expenses—eliminating surprise costs and ensuring smooth UPS battery operations. The package also ensures safe removal and disposal of old batteries in compliance with environmental regulations, maintaining your facility’s safety and sustainability standards.
Through the Vertiv Customer Services Network portal, gain full access to service reports, history, and documentation, allowing you to track your UPS health and streamline power management planning.
| Specification | Details |
|---|---|
| Product Code | PAPITA-BATT |
| Compatibility | Vertiv Liebert ITA UPS Battery Cabinets |
| Service Duration | 5 Years |
| Service Coverage | 100% on parts, labor, and travel expenses |
| Startup & Installation | Included |
| Preventive Maintenance | Included |
| Onsite Support | 24/7 access to factory-trained technicians |
| Battery Disposal | Environmentally compliant removal and disposal |
| Access to Service Reports | Available via Vertiv Customer Services Network portal |
| Emergency Response | 24/7 availability for system-critical issues |
| Technician Qualification | Vertiv Factory-Certified |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
