Description
Ensure continuous uptime and peace of mind with the Vertiv PAPGXT15-20KRMV Power Assurance Package, a 5-year comprehensive service solution designed to support your mission-critical infrastructure. This package includes 100% parts and labor coverage, 24/7 emergency support, and on-site installation and startup services for UPS systems and internal batteries (excluding hard-wired setups).
As part of this package, Vertiv also offers safe removal and disposal of legacy UPS units and batteries, making system upgrades seamless. With 24/7 access to technical support and guaranteed coverage within 150 miles of regional service centers, this plan helps optimize performance while providing predictable service costs and reducing maintenance burdens.
Key Benefits:
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Full 5-year service coverage with no surprise costs
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100% parts and labor coverage, including batteries and web cards
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On-site startup & installation of new UPS systems and accessories
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Disposal of legacy equipment for a clean upgrade path
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24/7 emergency response and support access
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Reduces downtime, increases reliability, and extends equipment life
| Specification | Details |
|---|---|
| Service Name | Vertiv Power Assurance Package with Removal |
| Model/Part Number | PAPGXT15-20KRMV |
| Service Duration | 5 Years |
| Coverage | 100% Parts, Labor, and Travel |
| Service Availability | 24x7 Emergency On-Site Support (within 150 miles of service center) |
| Installation Services | On-site installation and configuration of UPS & internal batteries |
| Legacy Equipment Disposal | Included (UPS and battery removal/disposal if purchased) |
| Product Compatibility | For Vertiv GXT UPS Systems |
| Support Access | 24x7 Resolution Center + Online Customer Services Network |
| Exclusions | Hard-wired UPS applications |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
