Description
Ensure critical power system reliability with the Vertiv Power Assurance Package with LIFE Services (PAPGXT15-20KLF). This 5-year comprehensive service package includes 24x7 on-site emergency support, expert installation, full parts and labor coverage, and proactive monitoring through Vertiv's LIFE Services. Designed specifically for GXT5 UPS systems (15-20kVA), it provides peace of mind and maximized uptime for your most important equipment.
The service includes complete configuration, optional legacy UPS removal, and access to Vertiv’s Customer Resolution Center. With full coverage of UPS internal batteries, PODs, and web cards, this package ensures high system availability, reduced maintenance overhead, and increased operational efficiency.
Key Benefits
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Proactive monitoring with Vertiv LIFE Services
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Full 24x7 support and emergency response
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Complete parts and labor coverage
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On-site installation and startup (non-hardwired applications)
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Enhanced performance through expert support and service continuity
| Feature | Details |
|---|---|
| Brand | Vertiv |
| Service Type | Power Assurance Package with LIFE Services |
| Service Duration | 5 Years |
| Compatibility | GXT5-15KVA to GXT5-20KVA UPS Models |
| Coverage | 100% Parts & Labor, including internal batteries, POD, and web card |
| Installation | On-site startup and configuration (excludes hardwired units) |
| Legacy Removal | Optional removal and disposal of legacy UPS and batteries |
| Emergency Support | 24x7 On-site support (within 150 miles of a service center) |
| Remote Monitoring | Included with Vertiv LIFE Services |
| Customer Support Access | 24x7 access to Customer Resolution Center and online service network |
| SKU / Part Number | PAPGXT15-20KLF |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
