Description
The Vertiv Power Assurance Package (PAP) for Vertiv Liebert PSI UPS external battery cabinets offers a comprehensive 5-year protection plan that goes beyond standard warranty coverage. Designed to keep your critical power systems running at peak performance, this service package includes professional startup and installation, preventive maintenance, and 24/7 emergency support by Vertiv factory-trained technicians.
The package provides 100% coverage on parts, labor, and travel, ensuring minimal downtime and no surprise costs. It also includes compliant battery removal and disposal, simplifying UPS upgrades and replacements in accordance with industry regulations. Through the Customer Services Network portal, you gain access to real-time service history, helping you manage assets, plan budgets, and stay informed.
Whether deploying new UPS battery cabinets or maintaining existing ones, Vertiv’s PAP offers peace of mind, reliable performance, and expert service from start to finish.
| Feature | Description |
|---|---|
| Service Type | Power Assurance Package (PAP) |
| Duration | 5 Years |
| Supported Equipment | Vertiv Liebert PSI UPS External Battery Cabinets |
| Included Services | Installation, Startup, Preventive Maintenance, Onsite Support, Battery Disposal |
| Emergency Support | 24/7 Availability |
| Coverage | 100% Parts, Labor, and Travel |
| Technician Qualification | Factory-Trained Vertiv Professionals |
| Battery Disposal Compliance | Adheres to Environmental and Regulatory Guidelines |
| Reporting Tools | Access via Customer Services Network Portal |
| Ideal For | Businesses requiring uninterrupted power and compliant battery management |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
