Description
The Vertiv Power Assurance Package (PAP) for Liebert PSI UPS External Battery Cabinets delivers a complete five-year service solution to ensure your power systems stay reliable and secure. Designed to eliminate unplanned downtime, this package includes professional startup and installation, 24/7 emergency on-site support, and preventive maintenance performed by factory-trained Vertiv technicians.
With 100% coverage on parts, labor, and travel, this package also features safe and compliant removal and disposal of old batteries, making UPS replacements hassle-free. Gain full visibility into your system’s health with access to service reports via the Vertiv Customer Services Network portal—ideal for simplifying inventory tracking and future planning.
Whether you're deploying new battery cabinets or replacing existing ones, this service ensures efficient, compliant, and expert UPS maintenance tailored to your business needs.
| Specification | Details |
|---|---|
| Service Package | Vertiv Power Assurance Package (PAP) |
| Coverage Duration | 5 Years |
| Supported Equipment | Vertiv Liebert PSI UPS External Battery Cabinets |
| Included Services | Startup & Installation, Preventive Maintenance, Battery Removal |
| On-Site Emergency Response | 24/7 Availability |
| Labor, Parts & Travel | 100% Covered |
| Battery Disposal | Included, follows all regulatory requirements |
| Technicians | Factory-trained Vertiv Personnel |
| Remote Monitoring Access | Via Vertiv Customer Services Network Portal |
| Use Case | Safe UPS battery replacement and power system maintenance |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
