Description
The Vertiv Power Assurance Package (PAP) for Liebert PSI UPS systems up to 3kVA is a complete five-year service solution designed to protect your business from power disruptions and reduce operational risk. More than an extended warranty, this package includes installation and start-up by factory-trained Vertiv technicians, ensuring your system is deployed and maintained correctly from day one.
The PAP covers 100% of parts, labor, and travel costs, with preventive maintenance and emergency on-site support available 24/7. It also includes safe battery removal and disposal in full compliance with environmental and regulatory standards. Through the Vertiv Customer Services Network portal, you gain full visibility into service records and power system status—ideal for simplifying asset management and planning.
With Vertiv’s trusted service infrastructure, you can ensure uptime, extend equipment life, and optimize your power system’s performance.
| Specification | Details |
|---|---|
| Model | PAPPSI-1K3K |
| Coverage Duration | 5 Years |
| Compatible UPS | Vertiv Liebert PSI UPS (up to 3kVA) |
| Included Services | Installation, Start-Up, Preventive Maintenance |
| On-Site Emergency Support | 24/7 Availability |
| Service Coverage | 100% Parts, Labor, and Travel Costs |
| Technician Expertise | Certified Factory-Trained Technicians |
| Battery Disposal | Included (Compliant with Environmental Regulations) |
| Access to Service Reports | Customer Services Network Portal |
| Primary Benefits | Downtime prevention, system longevity, and simplified tracking |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
