Description
Complete Emergency Protection for Your Liebert UPS
The Vertiv Liebert Power Emergency Package (PEP) — model PEPGXT15-20KLF — is a comprehensive 5-year service agreement designed to go beyond a standard extended warranty. Created for select Vertiv Liebert GXT UPS systems, this package ensures your critical infrastructure is protected from the impact of outages and unplanned downtime.
This service includes 24x7 access to emergency response, on-site technical support, and full coverage of parts, labor, and travel expenses. With factory-certified technicians and rapid response capabilities, PEP provides long-term peace of mind, helping you maintain operational continuity and avoid costly service disruptions.
Key Features & Benefits:
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24x7 Emergency Phone Support – Immediate access to technical support to keep operations running.
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100% Coverage of Parts, Labor & Travel – No hidden costs; full protection from unexpected failures.
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Factory-Certified On-Site Support – Skilled Vertiv technicians respond promptly to minimize downtime.
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5-Year Service Coverage – Long-term maintenance strategy with predictable budgeting.
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Optimized Uptime & Performance – Tailored for businesses relying on mission-critical power systems.
| Specification | Details |
|---|---|
| Service Type | Power Emergency Package (PEP) |
| Part Number | PEPGXT15-20KLF |
| Brand | Vertiv |
| Compatible Models | Select Vertiv Liebert GXT UPS Systems |
| Service Duration | 5 Years |
| Coverage | 100% Parts, Labor, and Travel |
| Support Availability | 24x7 Phone and Emergency On-Site Support |
| Technician | Vertiv Factory-Certified |
| Primary Benefits | Peace of mind, operational uptime, cost predictability |
| Ideal Use Case | Businesses with critical power continuity requirements |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
