Description
The Palo Alto Networks PAN-SVC-PLAT-PRA25 Platinum Support provides premium technical coverage for Panorama management of up to 25 devices, ensuring maximum uptime and operational efficiency. This Year 1 service plan delivers expert assistance, proactive support, and fast response from Palo Alto Networksā global support team. With 24/7 availability and access to the latest software updates and threat intelligence, Platinum Support helps organizations optimize security infrastructure and maintain continuous protection.
| Category | Details |
|---|---|
| SKU | PAN-SVC-PLAT-PRA25 |
| Service Type | Platinum Support |
| Supported Product | Panorama (Up to 25 Devices) |
| Coverage Duration | 1 Year (12 Months) |
| Coverage Level | Premium / 24x7 Support |
| Support Scope | Hardware and Software Assistance |
| Access | Global Support Portal, Knowledge Base, and Software Updates |
| Response Time | Priority Case Handling |
| Renewal Type | Initial Term (Year 1) |
| Delivery Method | Electronic / License-Based Activation |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some productsāsuch as custom orders, special-order items, audio gear, software, and LED video wallsāare non-returnable. Non-defective returns may be subject to a 20ā30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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