Description
Extend the protection of your Promise VTrak subsystem with the EW2VTJA 2-Year Extended Warranty, specifically for Mac-compatible units. Enjoy uninterrupted service and 24/7 technical support for two additional years beyond the standard 3-year limited warranty. This program includes maintenance coverage for field-replaceable units and chassis components—ideal for mission-critical environments requiring maximum uptime.
Easily register online and activate coverage any time during the initial warranty period. Note: This extended warranty excludes BBU units and third-party components such as drives, cables, and SFP modules.
| Specification | Details |
|---|---|
| Part Number | EW2VTJA |
| Manufacturer | Promise Technology |
| Product Type | Extended Warranty |
| Service Duration | 2 Years |
| Coverage Type | 24x7 Maintenance Support |
| Support Availability | 24/7 Technical Assistance |
| Eligible Products | VTrak Subsystems (Mac Version) |
| Activation Requirement | Must register online; valid only during original warranty |
| Coverage Start | After standard 3-year warranty ends |
| Included Components | Chassis, FRUs (RAID controllers, PSUs, fans, etc.) |
| Excluded Components | BBUs, HDDs, SFP modules, third-party accessories |
| Region Availability | Global – where VTrak subsystems are sold |
| How to Buy | Through authorized Promise resellers |
| Support Portal | support.promise.com |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
