Description
Extend the protection of your Promise VTrak subsystem with the EW2VTJA 2-Year Extended Warranty, specifically for Mac-compatible units. Enjoy uninterrupted service and 24/7 technical support for two additional years beyond the standard 3-year limited warranty. This program includes maintenance coverage for field-replaceable units and chassis componentsāideal for mission-critical environments requiring maximum uptime.
Easily register online and activate coverage any time during the initial warranty period. Note: This extended warranty excludes BBU units and third-party components such as drives, cables, and SFP modules.
| Specification | Details |
|---|---|
| Part Number | EW2VTJA |
| Manufacturer | Promise Technology |
| Product Type | Extended Warranty |
| Service Duration | 2 Years |
| Coverage Type | 24x7 Maintenance Support |
| Support Availability | 24/7 Technical Assistance |
| Eligible Products | VTrak Subsystems (Mac Version) |
| Activation Requirement | Must register online; valid only during original warranty |
| Coverage Start | After standard 3-year warranty ends |
| Included Components | Chassis, FRUs (RAID controllers, PSUs, fans, etc.) |
| Excluded Components | BBUs, HDDs, SFP modules, third-party accessories |
| Region Availability | Global ā where VTrak subsystems are sold |
| How to Buy | Through authorized Promise resellers |
| Support Portal | support.promise.com |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some productsāsuch as custom orders, special-order items, audio gear, software, and LED video wallsāare non-returnable. Non-defective returns may be subject to a 20ā30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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