Description
The Promise VR3KEX2YHD is a 2-year extended service agreement designed for Promise Vess R3000 and J3000 Series systems with HDDs installed. This warranty extension ensures 24x7 hardware replacement and priority access to Promise's expert technical support team. Designed for business-critical environments, it provides ongoing protection and peace of mind beyond the standard warranty period—covering models such as R3600fiD, R3600xiD, R3600tiD, and others. Maintain maximum uptime and extend your total cost of ownership protection with official Promise support.
| Category | Specification |
|---|---|
| Manufacturer | Promise Technology |
| Model Number | VR3KEX2YHD |
| Product Type | Extended Service Agreement / Warranty |
| Coverage Duration | 2 Years |
| Support Level | 24x7 Hardware Replacement |
| Applicable Systems | Vess R3600fiD, R3600fiS, R3600iD, R3600iS, |
| R3600tiD, R3600tiS, R3600xiD, R3600xiS | |
| Drive Requirement | Valid for units with pre-installed HDDs |
| Response Time | Next Business Day (NBD) Replacement |
| Service Type | Manufacturer Extended Warranty |
| Delivery Method | Remote Support + RMA Replacement |
| Eligibility | Must be applied to existing system under active warranty |
| Product Condition | New and Factory Validated |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
