Description
Neat Pulse Pro for Neat Board 50 delivers a comprehensive 5-year support and protection package designed to keep your collaboration system running at peak performance. This plan provides advanced hardware replacement, proactive monitoring, and priority access to Neat’s expert support team. With full control over device management, updates, and deployment, you’ll ensure smooth operation across all your Neat Board 50 units. Enjoy peace of mind with extended coverage and rapid replacement services that minimize downtime and protect your investment.
| Category | Details |
|---|---|
| Brand | Neat |
| Product Line | Neat Pulse |
| Model | Pro |
| Product Type | Extended Service Agreement |
| Supported Device | Neat Board 50 |
| Coverage Period | 5 Years |
| Service Type | Advance Hardware Replacement |
| Service Location | Shipment |
| Support Availability | 24 hours a day, Monday–Friday |
| Response Time (Severity 1) | 4 Hours |
| Response Time (Severity 2) | 6 Hours |
| Response Time (Severity 3) | 24 Hours |
| Response Time (Severity 4) | 48 Hours |
| Technical Support | Phone Consulting, Monitoring, Troubleshooting |
| Included Services | Control Management, Device Monitoring, Premium Care Support, Extended Warranty Coverage |
| Packaged Quantity | 1 |
| Manufacturer Part Number (Mfr. P/N) | PULSE-PRO-BOARD50-5 |
| SKU# | 7836028 |
| UNSPSC | 81161700 |
| TD SYNNEX# | NFI-PULSE-PRO-BOARD50-5 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
