Description
This service provides 4-Hour Advanced Hardware Replacement (AHR) RMA coverage from Extreme Networks for eligible Extreme Networks hardware associated with part reference 17102. It is designed to minimize downtime by ensuring rapid dispatch of replacement hardware following RMA approval.
With advanced replacement, the failed unit does not need to be returned before the replacement is shipped, allowing IT teams to restore operations quickly and maintain network availability in critical environments.
This SKU delivers RMA service only and does not include technical support, configuration assistance, or software services.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| SKU | 94307-17102 |
| Service Type | Advanced Hardware Replacement (RMA Only) |
| Replacement Time | 4-Hour Response |
| Coverage Scope | Hardware replacement following RMA approval |
| Return Requirement | Defective unit returned after replacement |
| Technical Support | Not included |
| Software Support | Not included |
| Applicable Reference | 17102 |
| Intended Use | Rapid hardware replacement to reduce network downtime |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
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