Description
The Extreme Networks PW 4-Hour Advanced Hardware Replacement (AHR) RMA Service for Asset 17104 provides rapid hardware replacement to minimize downtime in mission-critical network environments. This service ensures that eligible failed hardware is replaced within a four-hour response window, supporting operational continuity and business-critical uptime requirements.
Designed for environments where fast recovery is essential, this RMA-only service focuses exclusively on hardware replacement. It does not include onsite labor, configuration assistance, or software support. Coverage applies only to the designated Extreme Networks asset and must be associated with an active Extreme Networks support agreement.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| SKU | 94307-17104 |
| Service Type | Proactive Works Advanced Hardware Replacement (RMA Only) |
| Response Time | Four (4) hours |
| Replacement Method | Advanced replacement of eligible failed hardware |
| Coverage Scope | Hardware replacement only for the registered asset |
| Onsite Support | Not included; no technician dispatch provided |
| Installation & Configuration | Not included with this service |
| Software Support | Not included; hardware replacement only |
| Eligibility Requirement | Valid Extreme Networks support entitlement required |
| Asset Reference | Extreme Networks asset ID 17104 |
| Intended Use | Minimizing downtime for critical network infrastructure |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
