Description
The Extreme Networks 4-Hour Advanced Hardware Replacement (AHR) RMA Service provides rapid hardware replacement to minimize downtime for covered Extreme Networks equipment. This service ensures that a replacement unit is dispatched within four hours of case approval, allowing critical network operations to be restored quickly and efficiently.
Designed for environments where uptime is essential, this RMA-only service focuses exclusively on expedited hardware replacement and does not include installation, configuration, or ongoing technical support. It is ideal for organizations that maintain internal technical resources and require fast access to replacement hardware in the event of a failure.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| SKU | 94307-17200 |
| Service Type | Advanced Hardware Replacement (RMA Only) |
| Response Time | Replacement dispatched within 4 hours of approval |
| Coverage Level | Parts replacement only |
| Onsite Support | Not included |
| Technical Support | Not included |
| Service Category | Warranty and RMA Services |
| Intended Use | Rapid replacement for failed hardware |
| Compatibility | Extreme Networks product code 17200 |
| Contract Requirement | Valid service entitlement required |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
