Description
The Extreme Networks 4-Hour Advanced Hardware Replacement (AHR) RMA Service provides rapid response and replacement coverage for eligible Extreme Networks hardware under an active support agreement. With a 4-hour replacement commitment, this service is designed to minimize downtime by ensuring fast access to replacement hardware following fault diagnosis and RMA approval.
This SKU covers RMA service only and does not include software support, configuration services, or on-site labor. It is intended for customers who already maintain Extreme Networks support entitlements and require accelerated hardware replacement to support mission-critical network environments.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Manufacturer Part Number | 94307-17810 |
| Service Type | Advanced Hardware Replacement (AHR) |
| Replacement Time | 4 hours from fault confirmation |
| Coverage Scope | Hardware replacement only |
| Onsite Support | Not included |
| Software / TAC Support | Not included |
| RMA Processing | Included after hardware failure diagnosis |
| Eligible Equipment | Extreme Networks hardware under valid support |
| Contract Type | Service entitlement |
| Physical Shipment | Replacement unit provided per AHR terms |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
