Description
The Extreme Networks PartnerWorks 4-Hour Onsite RMA Service for AP4020-WW 5-Pack provides rapid, mission-critical hardware replacement support. This service delivers onsite response within four hours, minimizing downtime and ensuring continuity for supported wireless access point deployments.
Designed for environments where uptime is essential, this PartnerWorks service covers eligible AP4020-WW access points purchased as a five-unit bundle. It focuses exclusively on hardware replacement logistics, offering fast onsite response without configuration, software, or advanced technical assistance.
| Field | Details |
|---|---|
| Brand | Extreme Networks |
| SKU | 95508-AP4020-WW-5PK |
| Service Program | PartnerWorks (PW) |
| Service Type | Hardware replacement (RMA only) |
| Response Time | Four (4) hours |
| Support Delivery Method | Onsite service |
| Covered Hardware | Extreme Networks AP4020-WW access points (5-pack) |
| Coverage Scope | Replacement of failed eligible hardware under service agreement |
| Included Services | Onsite response coordination and hardware replacement logistics |
| Excluded Services | Software support, configuration assistance, and advanced technical troubleshooting |
| Intended Use | Business-critical wireless network environments |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
