Description
The Extreme Networks 4-Hour Onsite RMA Support Service for PW 17102 provides rapid hardware replacement support designed to minimize downtime in mission-critical network environments. This service delivers a qualified technician onsite within four hours to perform hardware replacement when an eligible failure occurs.
Focused strictly on Return Merchandise Authorization (RMA) coverage, this plan ensures fast response and efficient resolution without additional software updates or configuration services. It is ideal for organizations that require immediate physical replacement support to maintain network availability and operational continuity.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | Onsite hardware replacement (RMA only) |
| Response Time | 4-hour onsite response |
| Coverage Scope | Hardware replacement for eligible components |
| Support Model | Onsite technician dispatch |
| Service Level | Mission-critical rapid response |
| Included Services | Diagnosis and physical hardware replacement |
| Exclusions | Software support, configuration, upgrades, and proactive monitoring |
| Compatibility | PW 17102 covered hardware |
| Service Category | Hardware support service |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
