Description
The Extreme Networks PW 4-Hour Onsite RMA Service provides rapid, on-site hardware replacement support to minimize network downtime. Under this service, a qualified technician is dispatched within four hours to deliver and replace failed hardware directly at the customer location.
This RMA-only service is designed for environments that require fast restoration without bundled software, monitoring, or technical advisory services. It focuses exclusively on expedited onsite replacement, helping maintain operational continuity for supported Extreme Networks equipment under coverage level 17104.
| Attribute | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | Hardware replacement service only |
| RMA Coverage | Onsite replacement of failed hardware |
| Response Time | Technician dispatched within four hours |
| Service Location | Customer premises |
| Coverage Level | 17104 |
| Support Scope | Replacement of eligible failed components |
| Included Software | Not included; this service does not provide software, licenses, or updates |
| Monitoring & Management | Not provided; service is limited to replacement fulfillment |
| Preventive Maintenance | Not included |
| Compatibility | Valid only for Extreme Networks hardware eligible under coverage level 17104 |
| Contract Type | Post-warranty support (PW) |
| Delivery Method | Onsite technician with replacement parts |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
