Description
The Extreme Networks PW 4HR Onsite RMA Service provides rapid, on-site hardware replacement support for eligible Extreme Networks equipment associated with product code 17202. This service ensures a technician is dispatched and replacement hardware is delivered within a four-hour response window after case acceptance, helping minimize downtime in mission-critical network environments.
Designed for environments that require fast restoration but do not need advanced hardware replacement, this Onsite RMA-only service focuses exclusively on replacement logistics and on-site delivery. It does not include proactive monitoring, configuration assistance, or ongoing technical support beyond the replacement process.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | Onsite Return Material Authorization (RMA) |
| Response Time | 4-Hour Onsite Response |
| Coverage Level | PW (Product Warranty) |
| Replacement Method | Onsite hardware replacement |
| Service Scope | RMA service only |
| Eligible Product | Extreme Networks product code 17202 |
| Technical Support Included | Hardware replacement coordination only |
| Proactive Monitoring | Not included |
| Configuration Assistance | Not included |
| Contract Type | Manufacturer service agreement |
| Delivery Format | Service entitlement (no physical shipment at purchase) |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
