Description
The Extreme Networks 4-Hour Onsite RMA Service provides rapid hardware replacement support to minimize downtime in critical network environments. With a guaranteed 4-hour onsite response, this service ensures that a qualified technician arrives promptly to replace eligible failed hardware components.
Designed for organizations that require fast restoration of network operations, this RMA-only service focuses exclusively on replacement logistics and onsite response. It does not include configuration, installation, or advanced technical troubleshooting, making it ideal for customers with in-house IT expertise who need speed and reliability above all else.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| SKU | 94308-17203 |
| Service Type | Onsite Return Merchandise Authorization (RMA) |
| Onsite Response Time | Technician dispatched to arrive within 4 hours of case approval |
| Coverage Scope | Hardware replacement only for eligible Extreme Networks equipment |
| Replacement Method | Faulty hardware is replaced onsite by an authorized technician |
| Technical Configuration Support | Not included; service is limited to replacement activities only |
| Installation Services | Not provided; customer is responsible for installation and setup |
| Service Use Case | Ideal for mission-critical environments requiring rapid hardware recovery |
| Contract Type | Service entitlement tied to covered Extreme Networks hardware |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
